Shipping Policy

  • We aim to process and ship all orders as quickly as possible. All orders will be verified and processed within 1–3 business days after payment confirmation. Business days exclude weekends and official holidays.
  • Once your package is dispatched, you will receive an automated shipping confirmation email with a tracking number and tracking link. You can monitor the delivery status online anytime.
  • Standard shipping normally takes 7–15 business days to arrive after shipment. Express shipping options are available for faster delivery, which usually takes 3–7 business days. Delivery times are estimated and not guaranteed, as delays may occur due to carrier issues, weather, customs or local logistics arrangements.
  • We ship to the shipping address you entered at checkout. Please double-check your address information before submitting your order. We are not responsible for lost or undeliverable packages caused by incorrect or incomplete addresses provided by customers.
  • Customs duties, import taxes and local handling fees are the responsibility of the recipient. These charges are not included in our product price or shipping cost. We cannot predict or control these fees.
  • If your tracking information shows the package was delivered but you have not received it, please check with your local courier, neighbors or building management first, then contact our customer support for further assistance.
  • We reserve the right to cancel or refuse orders in special circumstances such as out-of-stock items, abnormal order information or payment issues. We will notify you promptly and arrange a full refund if this happens.